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How mata999 Handles Your Personal Data

Your privacy matters to how we run mata999 — this policy sets out exactly what personal data we collect when you open an account, how we use it…

Data you controlClear retention periodsTouch 'n Go & GrabPay transaction privacyAccount security standardsMalaysian law alignment

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What This Policy Covers and Why

mata999 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every piece of personal data mata999 processes — your name, contact details, device identifiers, and transaction records tied to payment methods you use such as Touch 'n Go, GrabPay, Boost dan FPX. We collect only what is necessary to operate your account,

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process fund movements, and keep your session secure. Data shared with payment processors is limited to what those providers need to complete a transaction; we do not sell or trade your personal information to third parties for marketing. Where local law in Malaysia requires specific handling
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— such as data localisation or mandatory disclosures — we follow those requirements. You can request a copy of the data we hold, ask us to correct it, or ask us to delete it where no legal retention obligation applies, by writing to our support team
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directly.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT

Reach Us About Your Privacy

If you have questions about how we process your data, want to exercise your rights, or need to flag a concern, our privacy support team is…

DATA HANDLING PRACTICES

Six Ways We Protect What You Share

From the moment you submit a registration form to the point your withdrawal clears via FPX or Boost, every step involves data we handle carefully.

Encrypted Data Storage

Personal details and payment references are stored using encryption at rest. Access inside mata999 is role-restricted — only staff whose job function requires a specific data field can retrieve it, and all access is logged for audit purposes.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences from the settings panel in your account. Declining analytics cookies does not affect your ability to use the platform.

Account Security Measures

Your account is protected by password hashing and optional two-step verification. If we detect a login attempt from an unrecognised device in Kuala Lumpur or elsewhere, we flag it and may require additional verification before granting access.

Data Retention Schedule

We hold account data for as long as your account is active plus any period required by financial regulations in Malaysia. Once that period lapses and no legal hold applies, records are deleted from live systems and purged from backups on schedule.

Payment Data Handling

When you transact via Touch 'n Go, GrabPay, Boost dan FPX, the payment processor handles card or wallet credentials directly. mata999 stores only a transaction reference and status — we do not hold full wallet numbers or bank login credentials on our servers.

Your Right to Correct or Delete

You can ask us to correct inaccurate personal data at any time through your account settings or via support. Deletion requests are honoured where no statutory retention period applies — we will confirm in writing which records we can remove and which we must keep.

Common Questions About Your Data at mata999

These questions cover the situations our account holders in Malaysia ask about most when it comes to privacy — from what we collect to how long we keep it and who sees it. If your question is not here, our support team can address it directly.

We collect your name, email address, date of birth, contact number and the identity document you submit for verification. We also record device identifiers and IP address during sessions to protect account security and comply with applicable Malaysian requirements.

We share data only with service providers who help operate the platform — payment processors like Touch 'n Go, GrabPay, Boost dan FPX, and identity-verification partners. These providers receive only the data they need for their specific function and are contractually bound to protect it.

After closure, we retain records for the period required under Malaysian financial and anti-money-laundering regulations. Once that retention period ends and no legal hold applies, your data is permanently deleted from our systems and scheduled backups.

Yes. Submit a data-access request through live chat or by email from your registered address. We verify your identity first, then provide a structured summary of the data we hold, usually within fourteen days of a verified request.

Contact support with the specific correction or removal you need. We will update inaccurate data promptly. Deletion requests are fulfilled where no statutory retention period prevents it — we confirm in writing exactly what we removed and what we must lawfully keep.

Your wallet credentials stay with the payment provider — mata999 receives only a transaction reference and a pass or fail status. We do not store full wallet numbers, PINs or bank login details on our servers at any point during or after a transaction.

We use session cookies required for login continuity and optional analytics cookies to improve page performance. You can accept or decline optional cookies from the preferences panel in your account. Turning off analytics cookies does not restrict access to any part of the platform.

How mata999 Handles Your Personal Data

Reach Us About Your Privacy

Six Ways We Protect What You Share

Encrypted Data Storage

Cookie Management

Account Security Measures

Data Retention Schedule

Payment Data Handling

Your Right to Correct or Delete

Common Questions About Your Data at mata999

01 What personal data does mata999 collect when I open an account?

02 Does mata999 share my data with third parties?

03 How long does mata999 keep my account data after I close my account?

04 Can I request a copy of the personal data mata999 holds about me?

05 How do I ask mata999 to correct or remove my personal data?

06 How are my Touch 'n Go and GrabPay transaction details protected?

07 Does mata999 use cookies, and can I turn them off?

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